Better understanding workplace aggression

Workplace aggression is alarming for organizations and it can lead to several weird and disturbing outcomes. Harassment, bullying, and deviance there are many faces of workplace aggression and its severity range from low morale of employees to some sort of injury or even death of company members in extreme situations.

Factors associated with aggression:

Mainly two types of factors involved in workplace aggression:

  • Interpersonal factors:

The interpersonal factors for aggression include violence against individuals. Personal factors to influence aggression are:

  • Gender- that is the reason for possible differences between males and females.
  • Trait anger- interruption of events to make people feel hostile
  • Negative affectivity- pre-inclination of mind to feel negative emotions.
  • Situational factors:

The situational factors are:

  • Poor leadership- If the top leadership is over-controlling and uncharismatic ultimately members start feeling hostile and aggression develops.
  • Interpersonal conflicts- aggression increases when employees act aggressively in dealing with their colleagues or manager.
  • Injustice- in case of experiencing some sort of injustice or employees’ perception of outcome fairness can also provoke aggression.
  • Job dissatisfaction- when an individual does not like one’s job he eventually starts feeling aggressive.
  • Organizational issues- limited resources, unfair policies, and no rewards also frustrate employees and aggression develops.

Personal and situational factors differently relate to aggression and proper implications are in need to enhance healthy professionalism and competition in an organization.

Implications for practice:

If an organization needs to be progressive and wants its employees working in a healthy and relaxing environment to consider these factors targeted instead of a unified concept and it is advised to take the following steps:

  • It is essential for management to retrieve for interpersonal and procedural justice and to increase the outcome perceptions of an employee.
  • Require a manager with developed and productive leadership skills.
  • Provide a relaxed environment and manage workload healthily to reduce overburden and stressed situations.
  • To reduce the negative effects of aggression in an organization, anger management counseling and pieces of training are required.

PMVA course by BASIS TRAINING:

”BASIS TRAINING” is leading in personal safety training and design conflict management training and ‘’Protection and Management of Violence and Aggression’’ courses to help people deal with workplace aggression and violence. We are specialists in in-house courses and organizations that work front line.

The PMVA Training offered by BASIS TRAINING cover aspects such as non-aggressive conflict management, communication, skills to diffuse dangerous situations potentially, and building skills in conflict management.

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